KNOWLEDGE HOUSE PUBLISHERS TERMS AND CONDITIONS

Refund Policy

All purchases are considered final but may be eligible for a refund within 10 days of purchase.

Examples of valid refund requests:

1. Non-delivery of merchandise
2. Defective or broken merchandise
3. Product not-as-described; a request based on this reason is satisfied on a case by case basis in agreement of both parties concerned.

A refund is issued after a review of the request is completed. Requests for refunds after the initial 7 day period will be reviewed on a case by case basis. In the event a refund is issued after the initial 7 day period a restocking fee of no more than 20% of the original sale price may apply.

Requests for a refund are accepted at info@knowledgehousepublishers.com within 10 days after the order is placed. You should accompany this request with detailed and grounded reasons for the refund request. Please include within the subject line of the email; your Order ID, and the words “Refund Request”. In the body of the email please provide your name, a reason for the return, and a number where you may be reached.

You may also contact us at (866)626-5888; please leave a detailed message including the reason for your call, Order ID, and a number where you may be reached.

Shipping Policy

Items ordered from knowledgehousepublishers.com will be shipped within 2 business days of order authorization via UPS Ground unless otherwise specified. In the event a product is backordered, an email will be sent to the customers attention with expected dates of fulfillment and options for an equitable arrangement. A tracking number will be available upon request within 72 hours of order entry by email at info@knowledgehousepublishers.com. Please reference your Order ID in the subject line for the email request.